Refund Policy
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VICFARMS Making Farming Easy |
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Refund & Cancellation Policy Refund and Cancellation Policy — VicFarms Platform |
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Company VicFarms SARL
Application VicFarms — Mobile & Web |
Effective date January 1, 2025
Jurisdiction Cameroon — OHADA Law / CEMAC Zone |
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⚠ IMPORTANT This document is a legally binding contract between VicFarms and its users. By using the platform, you agree to the terms presented in this document. Please read it carefully before use. |
Refund & Cancellation Policy
Last updated: April 17, 2026 | Version 1.0
VicFarms is committed to ensuring fair and transparent transactions for all its users. This policy outlines the conditions under which a refund may be granted and the applicable cancellation rules.
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Article 1 —Refund conditions |
A full or partial refund may be granted in the following cases:
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Cases of reimbursement |
Amount refunded |
Processing time |
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Service not performed by the Vendor |
100% of the amount paid |
24–48 hours |
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Cancellation by the Vendor < 12 hours before intervention |
100% + 5% compensation |
24–48 hours |
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Service partially performed (mutual agreement) |
Amount proportional to the work not completed |
3–5 business days |
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VicFarms billing error |
100% of the overpayment |
24 hours |
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Accidental double payment |
100% duplicate |
24 hours |
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Cancellation by the Farmer > 48 hours in advance |
100% of the amount paid |
48–72 hours |
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Cancellation by the Farmer 24–48 hours in advance |
70% of the amount paid (30% withheld) |
48–72 hours |
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Cancellation by the Farmer < 24 hours in advance |
0% (no refund) |
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Article 2 —Refund application procedure |
1. Log in to your VicFarms account;
2. Go to My Bookings > Select the relevant booking;
3. Click on 'Report a problem' > Select the reason;
4. Describe the problem and attach any supporting documentation (photo, screenshot);
5. Submit the request — a ticket number will be assigned to you;
6. Our team reviews the request within 24 business hours;
7. The refund will be credited to your Mobile Money account within the stated timeframe.
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Example of a refund Scenario: Farmer NKOMO has booked a plowing for March 15th at 30,500 FCFA. The Vendor confirms but does not arrive on the scheduled day. NKOMO reported the problem in the app at 10:30 AM. VicFarms processes the request within 4 hours. → NKOMO receives 30,500 FCFA in the account that made the deposit. |
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Article 3 —Cancellation Policy |
3.1 Cancellation by the Farmer
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Time before intervention |
Refund |
Penalty |
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More than 48 hours |
100% |
None |
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Between 24 and 48 hours |
70% |
30% retained (mobilization costs) |
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Less than 24 hours |
0% |
100% retained |
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No-show without cancellation |
0% |
100% retained + warning |
3.2 Cancellation by the Vendor
A Vendor who cancels a confirmed reservation is subject to the following rules:
▸ Cancellation > 24 hours in advance: no penalty, the Farmer is refunded 100%;
▸ Cancellation < 24 hours before: official warning + 5% compensation paid to the Farmer from the Vendor deposit;
▸ 3 late cancellations in 30 days: temporary suspension of Vendor account;
▸ 5 late cancellations in 60 days: permanent termination of the Vendor account.
3.3 Cancellation by VicFarms
In exceptional circumstances (force majeure, technical failure), VicFarms may cancel a reservation. In this case:
▸ The Farmer is 100% reimbursed;
▸ The Farmer has priority for the next available reservation;
▸ The Farmer receives a 5% credit applicable to the next service.
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Article 4 —Exceptions and special cases |
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⚠ IMPORTANT Refunds are not applicable in the following cases: |
▸ Services fully executed and confirmed by the Farmer via the 'Validate service' button;
▸ Disputes raised more than 48 hours after the service has been performed;
▸ Damage occurring outside the agreed intervention area;
▸ Refund requests related to expectations not expressed during booking;
▸ Adverse weather conditions announced within 72 hours prior to the intervention (the Farmer is informed and can cancel free of charge);
▸ Cancellation following a proven violation of the Terms and Conditions by the User requesting a refund.
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Force majeure In the event of force majeure (natural disaster, civil unrest, epidemic), VicFarms applies a full refund policy without penalty for all reservations affected in the area concerned. Declaration of force majeure published on victorytractor.cm and in the application. |